Refunds and Returns Policy

Last updated: April 2026‍

At Jac & Pearl, each piece is carefully selected and inspected before shipping. Because of the nature of jewellery and for hygiene reasons, we do not accept returns or exchanges for change of mind.

This policy applies to all customers and all purchases.

‍ ‍No Change‑of‑Mind Returns

‍ ‍We do not offer refunds, returns, or exchanges for:

  • Change of mind

  • Choosing the wrong size

  • Deciding the item is not your style

  • Gift recipients not wanting the item

Please choose carefully before completing your purchase.

Returns

We accept returns within 14 days of delivery for:

  • Unworn jewellery

  • Items in original condition and packaging

‍ ‍To start a return, email us at hello@jacandpearl.com.au

‍ ‍Non‑Returnable Items

‍ ‍For hygiene and safety reasons, we cannot accept returns on:

  • Earrings

  • Sale items

Refunds

Once your return is received and inspected, we will notify you of approval.
Approved refunds are issued to your original payment method.

Exchanges

If you need a different item or size, contact us. Exchanges depend on stock availability.

Faulty or Damaged Items

‍We stand behind the quality of our pieces. If your item arrives faulty or damaged, please contact us within 7 days of delivery at jacandpearl@gmail.com with:

  • Your order number

  • Photos of the issue

  • A brief description

If the item is confirmed faulty, we will offer:

  • A replacement (subject to stock), or

  • A refund to your original payment method

Faulty item claims made after 7 days may not be eligible.

Incorrect or Incomplete Orders

If you receive the wrong item or if something is missing, contact us within 48 hours of delivery so we can resolve it quickly.

Jewellery Care Instructions

‍To keep your Jac & Pearl pieces looking beautiful for years to come, we recommend the following care guidelines.

General Care

  • Remove jewellery before swimming, showering, exercising, or sleeping.

  • Avoid contact with perfumes, lotions, sunscreen, hairspray, and other chemicals that may cause tarnishing.

  • Put your jewellery on last when getting ready and take it off first at the end of the day.

  • Wipe pieces gently with a soft, dry cloth after each wear to remove oils and residue

Gold‑Plated Jewellery

  • Gold plating is delicate and may naturally fade over time with wear.

  • Keep pieces dry and avoid friction with hard surfaces.

  • Store separately to prevent scratching or rubbing against other jewellery.

Sterling Silver

  • Sterling silver naturally oxidises when exposed to air.

  • Store in an airtight pouch or box to slow down tarnishing.

  • Use a silver polishing cloth to restore shine if needed

Pearls & Natural Stones

  • Pearls and natural stones are soft and porous.

  • Avoid exposure to water, chemicals, and direct heat.

  • Wipe gently with a soft cloth — never use polishing agents or ultrasonic cleaners

Storage

  • Store jewellery in a cool, dry place away from sunlight.

  • Use individual pouches or compartments to prevent tangling and scratching.

  • Avoid storing pieces in bathrooms or humid environments.

‍ Cleaning

  • Use a soft, lint‑free cloth for regular cleaning.

  • Do not use harsh cleaners, alcohol, or abrasive materials.

  • For deeper cleaning, use mild soapy water (except for pearls and stones), rinse thoroughly, and dry completely.